Los Angeles Location

Desktop Engineer

Compnay Description

Nowcom is part of the Hankey Group of companies and as such provides custom technology solutions and support to all the members of the group. Among the seven operating companies which include financing, insurance, vehicle acquisition, sales and rentals; Nowcom provides infrastructure support, custom software development, and call center services. Nowcom, along with its affiliated companies have continuously experienced 20% growth over the last decade. The Hankey Group employs over 2,200 people and has assets which exceed $4 billion.

Nowcom is also a leading provider of dealer management solutions (DMS), specifically catering to the independent automobile dealer’s needs. DealerCenter.net is Nowcom’s all-in-one dealer management software system that allows the dealer full control over their sales, inventory, insurance offering and financing. As an authorized credit reseller, Nowcom provides dealerships access to credit bureaus. Nowcom has a staff with an extensive background in the automotive industry. Nowcom has over 14,000 active auto dealers using DealerCenter.net.

JOB LOCATION

4751 Wilshire Blvd, Los Angeles, CA 90010
With the famed Los Angeles Financial District on the east and the lively Miracle mile District on the West, Nowcom is ideally located very close to the heart of the city. Nothing in Los Angeles seems to be too far from where Nowcom is located on Wilshire.

CULTURE AND BENEFITS

In Nowcom, we fully understand that a company’s most valuable resource is its people. Nowcom offers a generous benefits package that includes paid vacations, major medical, dental and vision insurance coverages, company paid life insurance, a 401 (k) plan with matching contributions, occasional company paid picnics, etc.

The Nowcom desktop support team is responsible for deploying, maintaining and repairing over 1,300 Windows 7 and 8 desktops and laptops for all companies in the Hankey Group of Companies (listed here: http://hankeygroup.com/companies.aspx). The team also supports all standard software like Office and Acrobat as well as company-specific software. Day to day management of users and computers within Active Directory and Exchange. The team also supports our Avaya and Microsoft Lync phone systems.

Nowcom is aggressively looking for an entry level or experienced Desktop Support Engineer with 1+ years of experience in a corporate or small business environment.

JOB DUTIES

• Prepares and schedules computer setup, configuration and delivery or replacement
• Provides telephone, email and in-person technical assistance for day to day computer issues related to hardware and software
• Maintains asset inventory records for hardware and software along with license usage
• Displays continuous improvement of current practices and procedures
• Candidates must have the ability to lift and move up to 75 lbs. of equipment
• Candidates must be eligible to work permanently in the US

JOB REQUIREMENTS

An ideal candidate would::

• Have 1+ years supporting Windows 7 and/or 8 corporate or small business environment
• Be self-motivated – enjoys the challenge of diagnosing, troubleshooting, researching, and resolving computer issues.
• Have experience creating and managing users and computers from Active Directory, and Exchange.
• Have a strong working knowledge of desktop and laptop hardware, as well as standard business software like Microsoft Office and Adobe Acrobat
• Have experience repairing Dell brand desktops and/or laptops
• Reliable transportation to work off sites.

Added Plus:

• Certifications such as A+, Network+ or Microsoft are a plus, but not a requirement.
• Experience with IP desk phones or softphones such as Avaya or Microsoft Lync
• Have experience supporting multifunction and standard printers
• Have some experience supporting Macs and Mac OSX

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